Enterprise Customer Success Manager - Chicago

Навыки

• Внимание к деталям
• B2B-продажи
• Клиентоориентированность
• Customer Success
• HR-процессы
• Обучаемость
• Мониторинг и observability

О компании и продукте

• Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Задачи

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making
• Own and project manage the on-boarding process for new customers
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablemen and other technical teams to ensure consistent value delivery and messaging
• As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers
• You’ll advocate for the customer internally and focus on a positive customer experience
• Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities
• Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product
• At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table

Требования

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Willingness to travel as needed to support customer engagements
• Fluent in written and spoken English
• Growth mindset by embracing change and AI tools
• Datadog values people from all walks of life
• We understand not everyone will meet all the above qualifications on day one
• That's okay

Условия

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog
• Datadog offers a competitive salary and equity package, and may include variable compensation
• Actual compensation is based on factors such as the candidate's skills, qualifications, and experience
• In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan
• The reasonably estimated yearly salary for this role at Datadog is
• 90,000 — $120,000 USD
• We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

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