Enterprise Customer Success Manager (French speaker)

Навыки

• Agile
• Ceph / MinIO
• Customer Success
• GMV / MRR
• Jira
• Kubernetes
• Linux

О компании и продукте

• Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
• Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
• Canonical is an equal opportunity employer
• We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Задачи

• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention
• Supporting customers through reactive ticket requests
• Create campaigns targeting multiple customers through digital touch-points and activities

Требования

• To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments
• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers
• All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests
• What your day will look like
• Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
• Excellent presentation skills with the ability to guide a conversation about complex software
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects
• A true team player capable of interacting with all departments and at all levels, both internally and externally
• Knowledge of agile methodologies
• Additional skills that you might also bring
• Experience with Salesforce, Jira and CRMs

Условия

• We consider geographical location, experience, and performance in shaping compensation worldwide
• We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance
• In addition to base pay, we offer a performance-driven annual bonus
• We provide all team members with additional benefits, which reflect our values and ideals
• We balance our programs to meet local needs and ensure fairness globally
• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
• Location: This role will be based remotely in the EMEA region

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