Genesys Solution Architect

Навыки

• Agile
• Проектирование архитектуры
• Чат-боты
• CRM-системы
• Лидерство
• OAuth / OIDC
• Решение задач

О компании и продукте

• Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.
• Experts in capital markets, banking and payments and wealth and asset management
• Deep knowledge in financial services offering, including e.g. Finance , Risk and Compliance, Financial Crime, Core Banking etc.
• Committed to growing our business and hiring the best talent to help us get there

Задачи

• Lead the end-to-end solution architecture, design, and implementation of Genesys Cloud CX platforms within complex banking environments
• Define scalable architectures across Voice, IVR, Routing, Workforce Engagement Management (WEM), Digital Channels, Reporting, and Conversational AI capabilities
• Facilitate architecture workshops and design authority forums, providing technical leadership across business, technology, operations, and vendor teams
• Design integration solutions leveraging REST APIs, Web Services, OAuth, middleware platforms, and event-driven architectures
• Ensure alignment with enterprise architecture standards, security policies, regulatory requirements, and operational best practices

Требования

• Proven experience as a Genesys Solution Architect delivering large-scale contact centre transformation programmes
• Deep expertise in Genesys Cloud CX architecture, deployment, configuration, and operational design
• Strong understanding of cloud-native architectures, SaaS operating models, integration patterns, and customer engagement technologies
• Experience working within highly regulated industries, ideally Banking or Financial Services
• Excellent stakeholder management, communication, analytical, and problem-solving skills with the ability to engage both technical and executive audiences
• Professional working proficiency in German and familiarity with Swiss banking regulatory and security requirements

Будет плюсом

• Genesys Cloud CX certifications
• Experience designing Conversational AI, Voicebot, and Chatbot solutions
• Experience integrating Genesys with CRM platforms such as Salesforce, Microsoft Dynamics, SAP, or equivalent solutions
• Knowledge of Agile delivery frameworks including Scrum and SAFe
• Why Join Capco
• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy
• Ready to take the Next Step
• If this sounds like you, we would love to hear from you
• This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory

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