Global Strategy Analyst - Customer Success (Remote Friendly)

Навыки

• Agile
• BI-инструменты
• CJM / JTBD
• Коммуникация
• Customer Success
• dbt
• Производство

О компании и продукте

• Learn more about our products here: https://pro.doctoralia.es/pro.doctoralia.es http://pro.doctoralia.es. Why join us?. Real impact – We help doctors help patients. Your work truly makes a difference
• Our company has grown from a small local startup into a global SaaS organization, and this role is central to the next phase of that journey

Задачи

• Company Description
• At Docplanner Group, we’re on a mission to help people live longer, healthier lives
• You will help replace fragmented local practices with scalable global ways of working, while still adapting to local market realities
• This is a role for someone who enjoys solving ambiguous problems, bringing structure to complexity, and making things happen across multiple stakeholders
• You will have real ownership, high visibility, and the opportunity to help build an AI-enabled Customer Success function from the ground up
• Ensure they are practical, measurable, and adopted by teams
• Forward thinking in terms of scalability and customer journey
• Independently leading data analytics and modelling with a special focus on Retention and Growth
• Scale results/experiments from one market into global projects
• Liaise with in-market stakeholders to align on project direction and status
• Act as a TPM for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up

Требования

• What will help you thrive?
• You have 3–5 years of experience in strategy, operations, analytics, project management, or a related role
• Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background
• Technical expertise in working with large data sets
• Knowledge of Superset/Tableau/ reporting tools - ability to edit/create dashboards
• Knowledge of SQL, DBT and experience in working with databases - e.g. from prior BI experience
• Desirable but not mandatory - knowledge and passion for data science (Python modelling experience
• knowledge of the key data science algorithms: clustering, regression, decision trees, x-gradient boost, etc.)
• Desirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation and productization)
• Prior experience in business analysis and modelling will be a plus (financial models, forecasting, business performance measurement etc.)
• Interest in and practical ability to apply AI in Customer Success operations
• Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation
• Demonstrated experience in collaborating with both data engineering and product/operational teams - experience on operating and improving “live” processes
• Able to package insights and communicate with stakeholders/ lead working sessions with teams
• You're fluent in English (any other languages specially Spanish, Portuguese & Polish - are a plus!)
• This role is remote first and can be ideally based in Spain. On a second note, Poland, Mexico or Brazil
• What to Expect from Our Hiring Process
• We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role)
• 1️⃣ Intro Chat – A first call with our Talent Partner Giuliana https://www.linkedin.com/in/giulianaderocco/ to explore mutual fit around relevant skills, value alignment, and motivation
• 2️⃣Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with your potential manager in this role
• Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too
• 3️⃣Additional Interview – A conversation with a senior leader from the Global Customer Success team to get a sense of how you might collaborate together and to explore team fit
• 4️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems
• You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings
• 5️⃣Final Interview (Optional) – A final conversation with one of your main stakeholders from our Global Team

Условия

• No matter where you are, you’ll have access to
• Healthcare insurance – so you can focus on what matters
• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance
• Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
• Career Growth – We’re growing, and so can you!
• You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects
• A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
• Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here
• While the extent of flexibility depends on your role and team, we value results over rigid schedules
• Prefer an office setting?
• You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna
• Please note: At this time, we are not able to sponsor visas for this position
• What We Believe In
• At Docplanner, our values guide everything we do
• Focus on results – we're here to make an impact
• Think like an owner – take responsibility, drive outcomes
• Keep it simple, keep it lean – smart solutions over complexity
• Be respectful and radically honest – openness builds trust
• Learn and be curious – growth is part of the job
• Don’t just take our word for it—check out our Glassdoor https://www.glassdoor.com.br/Avalia%C3%A7%C3%B5es/DocPlanner-Avalia%C3%A7%C3%B5es-E1071394.htm?countryRedirect=true to hear what our people say!
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills
• We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute
• As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda)
• Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients

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