Growth Account Manager (NL)

Навыки

• Самостоятельность
• Коммуникация
• Решения на данных
• LLM
• Looker
• Производство
• Ответственность за результат

О компании и продукте

• Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
• Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
• We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

Задачи

• As an Airwallex Growth Account Manager, your focus is to identify opportunities for product utilisation and provide the day-to-day support that enables our customers to operate and grow
• These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties
• This is a great opportunity to work cross-functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy
• This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with our clients
• Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth
• Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions
• Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support
• Advocate for your customer and represent their voice inside of Airwallex
• Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features
• Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams

Требования

• We're looking for people who meet the minimum requirements for this role
• The preferred qualifications are great to have, but are not mandatory
• 3+ years’ experience in an account management, account executive or CSM role, preferably with a fast-growing tech startup or financial services business
• Strong verbal and written communication skills in English
• Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets
• A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial
• Bachelor’s degree or equivalent
• Proactive, self starter and independent to manage and prioritise own book of business

Будет плюсом

• Fintech background
• Fluency in German and/or Spanish
• Experience with Salesforce, Zendesk, Claude/ChatGPT, Looker & Outreach
• APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process
• All official communication will come from an @airwallex.com http://airwallex.com email address
• Airwallex does not accept unsolicited resumes from search firms/recruiters
• Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s)
• Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary

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