Lead Customer Success Engineer - Data & AI Security (East)

Навыки

• AWS
• Azure
• Customer Success
• GMV / MRR
• HR-процессы
• Лидерство
• Maven

О компании и продукте

• The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.
• Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Задачи

• Setup customer accounts
• facilitate onboarding
• orient stakeholders
• walk through administration portals
• introduce support channels
• Identify expansion opportunities
• analyze platform usage and customer environments
• conduct success planning and strategy sessions
• align business outcomes with product adoption
• Conduct assessments
• recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
• Perform technical health checks
• assess data security, privacy, and AI governance posture
• deliver quarterly value and adoption reviews
• Monitor signals to detect churn risk early
• define mitigation plans
• partner on renewal strategy with actionable technical insights
• Build business cases
• define value realization
• articulate expansion opportunities
• schedule checkpoint reviews with stakeholders
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates
• support executive discussions and roadmap alignment
• Collaborate on adoption and expansion initiatives to drive customer success
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value

Требования

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes
• familiarity with DSPM, Privacy, or AI Governance platforms is a plus
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations
• Excellent communication, cross-functional collaboration, and stakeholder management skills
• What you'll get
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
• Compensation Transparency
• Veeam is committed to pay transparency and equitable compensation
• For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission
• When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone
• Offers are typically made below the midpoint of the range

Условия

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Medical, dental, and vision coverage starting on your first day
• 401(k) retirement plan with company matching contributions
• For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus

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