Manager, Customer Success

Навыки

• AWS
• Azure
• Коммуникация
• Customer Success
• Google Cloud
• Лидерство
• NoSQL

О компании и продукте

• MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Seoul, South Korea. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.
• You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.
• We are looking to speak to candidates who are based in Seoul for our hybrid working model.
• We’re looking for someone with

Задачи

• People leadership: Recruit, mentor and develop individuals on the CS team
• Execution: Define and lead to a set of analytical metrics to guide the direction of the team
• deliver against quarterly and long-term targets
• Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
• Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices
• Success Measures
• The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities
• In the first 3 months, you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members
• In 6 months, you’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives
• In 12 months you’ll have accomplished in coaching your individual contributors on the team efficiently, and are on achieving and exceeding your team goals for retention, expansion and customer satisfaction

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