Manager, Delivery Solutions Architects

Навыки

• Big Data
• Customer Success
• Data Lake
• Лидерство
• Роадмап
• ROI / ROMI / ROAS

О компании и продукте

• Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram .

Задачи

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)
• Lead by example using our AI tooling to deliver C-level thought leadership discussions with our customers
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology
• Partner with Sales, pre Sales and FDE teams to accelerate growth of customers
• Work with teams to reduce customer risk and help your team with escalations
• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes and customer success service offerings
• Promote cross-functional programs, plans, documentation
• (CSQ327R106)
• As a DSA Manager, your role is to build and lead a team of Delivery Solution Architects (DSAs)
• You work in close collaboration with the Sales, Pre-Sales, FDE and Partners teams in the Southern Europe, Israel, Middle-East and Africa (SEMEA, France excluded) region to shape the post-sales delivery strategy for our major customers and will report to the SEMEA SSA & DSA leader
• DSAs are collaborating with sales and field engineering teams to drive our customers' adoption and growth
• They are guiding complex customers to maximize platform value and ROI
• Business : You will contribute to the growth of the region and to the investment/co-investment positioning of your team with our customers
• Leadership: You will be the technical sponsor and thought leader for a number of selected customers
• You and your team will contribute to the creation of assets to build the Delivery Solution Architect practice to and improve effectiveness and consistency in working with customers

Требования

• 10+ years of experience in a customer-facing role
• Experience leading a team of pre or post-sale consultants/solution architects, technical account managers or customer success engineers
• Experience in Cloud, Data, AI domains
• Experience in putting workloads or data products into production and running them, e.g. in a delivery architect, project manager, DevOps, or service/product owner role
• Conversant with business issues our customers face today and likely big data use cases in different industries
• Fluent in Italian and English. Additional language skills in the region will be advantageous
• Based in Milan, Paris or Madrid, in commutable distance to the office location in all 3 countries
• This hybrid role combines commercial skills to foster customer relationships and drive growth, with technical expertise across all Databricks products
• They are engaged at all organizational levels to drive the adoption
• Your role will have 3 main pillars
• People : Hire, coach and support a diverse team able to ensure our customers’ success in their roadmap delivery

Условия

• At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees

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