Portfolio Management Team Leader

Навыки

• HR-процессы
• Zendesk / Freshdesk / Intercom

О компании и продукте

• The Portfolio Management Team Leader is responsible for leading and performance-managing the Portfolio Management Team, ensuring the smooth, accurate, and timely delivery of all client onboarding, offboarding, tenancy changes, and managing agent transitions. The role owns these processes end-to-end, coordinating closely with mobilisation, property management, and internal teams to deliver seamless client experiences with minimal disruption. A key focus is driving consistency, reducing errors, and maintaining clear audit trails across all activity, using systems such as Zendesk and Optima, while proactively identifying risks and taking action to protect service delivery.
• This role requires a hands-on leader who sets clear expectations, manages priorities, and holds the team accountable for performance and outcomes. You will build a high-performing, engaged team, while also developing strong external relationships with suppliers to ensure timely confirmations and resolution of issues. Using data and operational insight, you will continuously improve processes, drive efficiency, and strengthen supplier performance, ensuring the function delivers against tight deadlines and high service standards in a fast-paced environment

Условия

• Career and Professional Development
• 25-30 Days Annual Leave, depending on grade
• Life Assurance
• Private Medical Scheme
• Virtual GP
• Global Mobility Scheme
• Rewards Platform
• Company Pension Scheme
• Enhanced Incremental Annual Leave
• Find out more about Savills offer
• Team Overview
• The Portfolio Management Team Leader is responsible for managing and leading the wider Portfolio Management Team, responsible for completion of client onboarding and offboarding, as well as change of tenancies and change of managing agents
• The team will work closely with the Property Management Mobilisation Team, clients, and wider internal teams to successfully onboard and offboard portfolios, ensuring smooth transitions and alignment with client and business expectations
• The team will also aim to ensure that all changes are confirmed as completed by suppliers, maintaining strong relationships and clear communication to support service excellence
• Recruitment agencies
• Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team
• We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process
• If this is not adhered to, agency fees will not be paid
• Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach

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