Principal Technical Architect

Навыки

• A/B-тесты
• AI-агенты
• AWS
• Azure
• Customer Success
• Google Cloud
• Jaeger / OpenTelemetry

О компании и продукте

• Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
• Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.
• But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
• If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Задачи

• AI Field Specialist
• Support as an expert AI architect in strategic enterprise engagements: roadmapping customer AI agent use cases and delivering technical deep-dives that demonstrate Workato's agentic capabilities
• Lead architecture workshops with enterprise customers to define their AI automation strategy, including agent design, integration patterns, and governance frameworks
• Advise customers on applied AI best practices: prompt engineering and agent orchestration patterns, evaluation and testing strategies for agent systems, confidence calibration, human-in-the-loop design, and continuous learning loops
• Build reusable technical assets, such as reference architectures, solution blueprints, demonstration environments, and best-practice documentation, that enable the broader field team to position AI solutions
• Develop and deliver technical collateral: architecture white papers, webinars, blog posts, conference talks, etc. that establish Workato's thought leadership in agentic automation
• Partner with Product and Engineering to feed field insights back into the platform roadmap, ensuring customer-facing AI capabilities evolve based on real deployment patterns
• Support global strategic accounts across the US, EMEA, and APAC geographies as needed for critical engagements
• May require up to 20% global travel
• Agentic CS Platform
• Architect and implement core subsystems of the autonomous CS agent platform, including memory layers, the agent orchestration layer, and the decision trace architecture
• Design and build a Customer Knowledge Graph as a structured, semantic network that models customers, users, policies, decisions, and operational artifacts as interconnected entities and relationships, enabling queryable representation of contextual states, and policy evaluations for governance, traceability, and decision optimization
• Implement the confidence-based autonomy framework, including precedent matching, confidence scoring (precedent match, pattern recognition, data completeness, policy clarity), and policy-governed escalation routing
• Define and design infrastructure architecture to ensure optimal performance and latency
• Take scalable technology selection decisions
• Establish evaluation frameworks: define metrics for decision quality, context accuracy, and learning velocity (autonomous threshold increases month over month)

Требования

• Qualifications & Experience
• B.Tech/BE or higher in Computer Science, Engineering, or related field
• 15+ years of total relevant experience in enterprise software architecture, design, and implementation
• 8+ years of hands-on experience with Integration Platforms (MuleSoft, TIBCO, Oracle SOA, webMethods, or similar)
• Deep familiarity with iPaaS architecture patterns is essential
• 2+ years of applied AI/Agents engineering experience, specifically in building systems that leverage LLMs and agent frameworks, orchestrating them into production applications
• Applied AI & Agent Architecture (Must-Have)
• Hands-on experience designing and building AI agent systems : multi-step reasoning pipelines, tool-use orchestration, and autonomous execution frameworks
• Working knowledge of Python agent frameworks such as LangGraph, Claude Agent SDK, or equivalent
• LangGraph experience with persisted state and human-in-the-loop patterns is strongly preferred
• Experience with graph database design and implementation : entity modeling, relationship extraction, graph querying, and using graph structures for contextual retrieval
• Neo4j/NetworkX equivalent experience is a plus
• Practical experience with RAG architectures , vector databases, embedding strategies, and hybrid retrieval (vector + structured + graph)
• Understanding of evaluation and testing for AI systems : building evals, measuring agent quality, confidence calibration, A/B testing of prompts/pipelines, and regression testing for non-deterministic outputs
• Familiarity with prompt engineering at production scale : structured prompting, chain-of-thought patterns, output parsing, retry/fallback strategies, and prompt versioning
• Experience with observability for LLM systems : tracing, token/cost monitoring, and latency profiling
• Familiarity with Langfuse, LangSmith, Phoenix, or similar tools
• Experience with MCP (Model Context Protocol) standards for LLM-to-system integration
• Integration & Enterprise Architecture (Must-Have)
• Strong expertise in enterprise integration patterns : event-driven architectures, microservices orchestration, pub/sub messaging, and data synchronization
• Deep working knowledge of APIs : RESTful, SOAP, webhooks, and data formats (JSON, XML)
• Experience with cloud platforms (AWS, Azure, or GCP) and cloud-native services (Lambda/Functions, DynamoDB, Kafka/Kinesis, S3)
• Familiarity with enterprise applications: Salesforce, ServiceNow, SAP, Workday, NetSuite, or similar
• Understanding how these systems participate in agentic workflows
• Understanding of enterprise security and governance requirements: OAuth, SSO, data residency, SOX compliance, audit trails, and role-based access control

Будет плюсом

• Background in Customer Success platforms (Gainsight, ChurnZero) or CRM architecture
• Prior experience in a customer-facing technical role (Solutions Architect, Field CTO, Technical Account Manager, or Pre-Sales Engineer) at a SaaS or platform company
• Contributions to open-source AI/agent projects or published technical content in the applied AI space

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