Product Manager, Enterprise Agent Platform

Навыки

• API (интеграции)
• Маркетинговая стратегия
• 152-ФЗ / персональные данные
• Retention и отток
• Роадмап

О компании и продукте

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
• We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Задачи

• Define the vision, strategy, and roadmap for developer experience, integrations channels, and enterprise readiness
• Work with infrastructure and security on data handling, retention, and residency
• Drive channel and partner expansion with go-to-market and BD, including marketplace listings and co-sell motions
• Your background looks something like this
• Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
• Experience building integrations, API platforms, or developer-facing products where your users are other engineers
• You've shipped something where the hard part was the long tail: many systems, inconsistent APIs, and no clean abstraction handed to you
• Experience with the requirements large enterprises impose before they'll deploy anything: security review, data handling, compliance artifacts, deployment constraints
• Strong technical acumen
• You can hold your own with engineers on APIs, auth, and deployment models, and you can read a system design doc without needing it translated
• Comfort in front of enterprise customers, including technical evaluations and security reviews
• A track record of shipping features that moved a real metric, in fast-paced environments
• Even better
• A Computer Science, Engineering, or Math degree, or equivalent technical experience
• Experience with iPaaS, API platforms, SDKs, RPA, or browser automation
• Experience with data privacy and residency requirements (GDPR, CCPA, HIPAA, PCI)
• Experience in a regulated industry: financial services, healthcare, or similar
• Experience with headless, single-tenant, or on-premise deployments
• Experience building or scaling a partner or marketplace ecosystem
• Experience at a startup or high-growth company
• Compensation

Условия

• We proudly offer the following benefits for our full-time employees
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements
• UK employees receive 25 days of statutory leave)
• These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans
• 232K – $290K + Offers Equity

Паспорт вакансии

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