Renewals Account Manager

Навыки

• B2B-продажи
• CRM-системы
• HubSpot
• ISO 27001 / PCI DSS
• Лидерство
• Обучаемость
• Retention и отток

О компании и продукте

• Oneleet is one of the fastest-growing security and compliance platforms in history. We are on a mission to change the compliance and security industry by making cybersecurity and compliance effective, easy, and painless. We provide a platform that helps companies build, manage, and monitor their cybersecurity programs and achieve compliance standards such as SOC 2 and ISO 27001 efficiently, without cutting corners.
• Having just raised a $33 million Series A, we are rapidly growing in customers and employees. Our team has decades of experience in security and compliance. Join our team of opinionated rebels and help us build a category-defining company reshaping the broken and fragmented compliance and cybersecurity industry.

Задачи

• Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time
• Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date
• Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and report on them to leadership
• Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn
• Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy
• Surface trends from renewal outcomes to inform pricing, packaging, and product decisions
• Partner cross-functionally with CS and Finance to align on retention targets and process

Требования

• We value passionate self-starters with a growth mindset and a bias for action and personal accountability
• If you love solving hard problems, thrive in ambiguity, and want to make a real impact, you’ll fit right in
• We’re especially drawn to
• Rebels with a cause — frustrated with the status quo and eager to disrupt it
• Opinionated (but not obstinate) builders — decisive yet collaborative, who help us move fast
• Clear communicators — who own their ideas and follow through
• Our mission is simple: make effective cybersecurity painless
• We believe cybersecurity should empower, not burden
• This belief unites our team and drives every decision we make
• If you’re ready to challenge the status quo and help shape the future of cybersecurity, we’d love to meet you
• Oneleet is growing rapidly, and we're hiring our first dedicated Renewals/Account Manager to own the post-sale revenue motion
• This is a build-it-from-the-ground-up role: there's no existing playbook, renewals process, or forecasting model in place today
• You'll build them
• If you thrive in ambiguity, and want to shape how a function works rather than inherit someone else's system, this is the perfect role for you
• You'll be responsible for retaining and renewing our existing customer base while building the operational infrastructure- process, reporting, and forecasting- that allows renewals to scale predictably as we grow
• Because this is a foundational hire, you'll work with our founders and leadership team, with a real seat at the table in shaping retention strategy and how the company thinks about customer value
• The decisions you make won't disappear into a layer of process - you will define how this function operates for years to come
• 3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS
• Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you’ve designed the metrics, models, and cadence
• Strong with spreadsheets and CRM tooling (e.g., Pylon, HubSpot)
• comfortable turning messy data into clean, reliable reporting
• Proven track record of hitting retention or renewal targets
• Comfortable with ambiguity and autonomy: you thrive without an established playbook and get excited about creating structure where none exists
• Strong negotiation and commercial instincts
• able to hold firm on value while keeping the customer relationship healthy

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