Senior Account Manager

Навыки

• 1С:Предприятие
• AppsFlyer / Adjust
• Коммуникация
• Дашборды и витрины
• Анализ данных
• Excel
• Jira

О компании и продукте

• Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
• Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
• We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
• We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

Задачи

• Enhance Communication Efficiency
• Build and automate account management processes to improve communication flows, streamline problem-solving, and track performance effectively
• Proactively gather creator and agency insights, monitor industry trends, and translate market feedback into actionable product direction
• Ensure high standards of creator representation on the platform, including content quality, chatting standards, and overall performance
• Improve Creator-Driven Traffic Performance
• Increase the effectiveness of creator-driven promotion across their social platforms
• Drive consistency in model posting and oversee weekly promotion delivery checks
• Enable creators to effectively promote new product features to increase their earnings
• Scale & Streamline Creator Cabinet Operations
• Coordinate cross-functional processes for the continued development of the Creator Cabinet initiative
• Integrate our internal tools into creators’ daily promo content workflows as a primary production tool
• Unify creator analytics across the Creator Cabinet, Reports, and our internal tools into a centralized industry-standard performance system
• Monitor and improve creator payout operations to ensure timely and accurate payments

Требования

• Financial & Analytical Proficiency: Strong command of 1C and Excel (advanced formulas, pivot tables, data analysis, reporting, and dashboard creation), with a solid understanding of accounting, invoicing, and financial operations
• Digital & AI Tools Expertise: Experience working with AI and digital platforms such as Higgsfield and Atlas Cloud, as well as analytics tools for KPI monitoring, data visualization, and performance tracking (e.g., Superset)
• Project & Cross-Functional Management: Ability to coordinate workflows and manage projects using tools such as Slack, Jira, and internal systems, ensuring effective communication and alignment across teams
• Emotional Intelligence & Communication Skills: Strong interpersonal skills with the ability to understand different personalities and motivations, practice active listening, build trust, and communicate with empathy and diplomacy
• Problem-Solving & Crisis Management: Capacity to remain calm and professional under pressure, quickly identify issues, implement practical solutions, and maintain smooth operational processes
• Adaptability & Collaborative Mindset: Flexibility to adjust approaches across different cultures, markets, and stakeholder needs, while working effectively with cross-functional teams and embracing feedback to improve outcomes

Условия

• REMOTE OPPORTUNITY to work full-time
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment
• Vacation 28 calendar days per year
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc
• Sounds good? Join us now!

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