Senior Account Manager (5 month FTC)

Навыки

• Коммуникация
• CRM-системы
• REST API

О компании и продукте

• This is a fixed-term contract initially until 15th January 2027, with the potential for extension. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE

Задачи

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Ensure client requirements are met whilst protecting DEPT® brand values
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered to time and to budget
• Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Work with the team to determine and test creatives across client owned channels
• As a Senior Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns
• You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team
• You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries
• while maintaining agency profitability and a high level of creative integrity

Требования

• Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically, contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

Будет плюсом

• Fluent, C1/C2 or native in the German language

Условия

• Specific benefits differ based on location, for more information please reach out directly
• If your application is successful, during your call with recruitment full benefit details will be shared
• Mental health support
• A flexible, hybrid working policy
• Possibilities to do what you do best and to develop your skills further with training, development and certifications
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients
• Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries
• And we celebrate all of our successes together!
• The opportunity for possibility
• We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
• WHY DEPT®?
• We are a Growth Invention company built to help the world’s most ambitious brands grow faster
• Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA
• We are drawn to people who stay curious, move with intent, and never stop inventing
• Our culture runs on three values: better together, relentlessly curious, and get sh*t done
• It is how we work, how we grow, and how we make things that matter
• At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build
• AI Disclosure : At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused
• Using the AI is optional, just let us know if you’d prefer it not be used
• DIVERSITY, EQUITY & INCLUSION
• At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive
• We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives
• Not sure you meet all qualifications?

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