Senior Customer Architect

Навыки

• CJM / JTBD
• Elasticsearch
• ELK / Elastic Stack
• GMV / MRR
• HR-процессы
• Kibana
• Обучаемость

О компании и продукте

• Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is the Role

Задачи

• As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer’s expectations
• By actioning this plan , you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction
• From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions
• Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions
• Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions
• Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer
• Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions
• Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR)
• Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR
• Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption

Требования

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus
• Excellent communication and presentation skills
• Strong social skills, with the ability to establish relationships with customers and team members
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions
• Ability to lead multiple projects simultaneously and meet deadlines
• Fluency in Dutch or French
• At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration
• This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets
• The final compensation offered within the applicable range will be determined based on several objective factors, including relevant professional experience, level of skills and expertise, alignment with the role requirements, and the overall scope and complexity of the position
• The typical starting salary range for this role is
• 100.900 — €159.600 EUR
• Additional Information - We Take Care of Our People
• As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are
• we need you for what you can do
• We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love

Условия

• Compensation for this role is in the form of base salary. This role does not have a variable compensation component
• Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role

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