Senior Education Sales Manager

Навыки

• Коммуникация
• Customer Success
• Google Tag Manager
• HR-процессы
• Room / Realm / CoreData
• Ответственность за результат
• Retention и отток

О компании и продукте

• The Global Revenue Enablement (GRE) organization exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency. But enablement doesn't stop at the field. The fastest path to consumption is a customer who knows exactly how to use what they've bought.
• That's where Customer Activation comes in.
• We're building a function that embeds education directly into the account motion — not as a post-sale afterthought, but as a deliberate strategy to accelerate time-to-value, reduce friction in expansion conversations, and protect consumption in accounts that matter most.
• The Customer Activation Partner for Japan & Korea will embed education into the account motion across a defined set of top accounts in both markets. This is not as a support function, but a deliberate strategy to accelerate adoption, reduce time-to-value, and surface the expansion signals that matter to the business.

Задачи

• Account Education Ownership: Build and maintain education relationships with a defined set of strategic accounts across Japan and Korea
• Develop account-level learning plans in partnership with account teams and ensure customers derive measurable value from their training investments
• Pre-Sales Advisory: Engage early in deal cycles where education is a differentiator or a friction point
• scope and solution education packages that accelerate customer confidence and deal progression
• Localization & Cultural Fit: Partner with curriculum and delivery teams to ensure training content, delivery style, and instructional framing resonate with enterprise audiences in Japan and Korea — flagging gaps proactively and advocating for market-specific adaptations
• Voice of Customer: Synthesize patterns from customer interactions — common customization requests, recurring knowledge gaps, support themes — and feed structured, actionable intelligence back to curriculum owners on a regular cadence
• Voice of Partner: Gather ongoing feedback, training requests, and operational insights from regional partners and field stakeholders, synthesizing this intelligence into quarterly "Voice of the Japan and Korea Partner" reports to directly inform GRE strategies, align cross-functional priorities, and shape global content roadmaps
• Expansion Signal: Identify and flag education-adjacent indicators of upsell or expansion opportunity
• translate high support volume, out-of-scope training requests, or onboarding bottlenecks into account intelligence for the broader GTM team
• Sales Motion Integration: Build credibility with Japan and Korea field teams as a trusted resource
• position education as part of the core account strategy rather than a transactional add-on
• Program Delivery & Management: Scale and execute global partner enablement initiatives by managing regional delivery cadences, maintaining central scheduling visibility, and leading strategic program pilots to evaluate performance metrics and refine broad rollout strategies
• Regional Coverage: Be the cornerstone of GRE in both Japan and Korea

Требования

• You know how enterprise Japan works
• You've sold, enabled, or partnered with large Japanese enterprises and you understand what it takes to build trust in this market
• You know the difference between a warm relationship and a productive one, and you know how to move between them
• You're not learning Japan on this job — you're applying what you already know
• You're fluent in the language and the culture
• Business-level Japanese is a hard requirement
• You can run an executive conversation, navigate a difficult objection, and build rapport with a customer champion — all without a translator in the room
• Korean fluency is a strong plus as the Korea book grows
• You connect education to outcomes, not activity
• You're not here to deliver training hours
• You care whether customers actually use what they learn, whether that translates to consumption, and whether the account team sees you as a strategic resource
• You track the right things and you can make the case for education in commercial terms
• You operate independently
• You'll be the primary Customer Activation presence in Japan and the lead for Korea, with a manager based regionally but not locally
• You're energized by that ownership, not unsettled by it
• You know when to escalate and when to just figure it out
• You're a strong cross-functional collaborator
• Your success depends on how well you work with account executives, SEs, CSMs, and delivery teams — many of whom will be skeptical of education's role in the account motion until you show them otherwise
• You bring patience, credibility, and persistence to that work
• You understand channel dynamics
• You're not here to run generic workshops
• You care whether GSIs, RSIs, and Resellers build true delivery capability, whether that drives regional pipeline and consumption, and whether partners view you as an indispensable strategic asset
• You know how each partner type operates, and you can translate enablement into measurable business growth
• 7+ years of experience in customer success, channel enablement, sales, revenue enablement, or a related customer-facing role in enterprise software or cloud technology
• Business-level Japanese fluency (spoken and written) — required

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