Senior Enterprise Customer Success Manager

Навыки

• B2B-продажи
• Customer Success
• HR-процессы
• Мониторинг и observability
• Техники продаж (SPIN, MEDDIC)

О компании и продукте

• Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Задачи

• Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity
• Own and project manage the on-boarding process for new customers
• Discover, own and manage the customer’s success plan
• Ensure consistent alignment with decision makers on the impact of their investment in Datadog
• Proactively build and maintain targeted relationships with people of influence throughout the customer base
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Monitor and analyze usage trends to uncover potential renewal opportunities and risks
• Act as the primary owner of customer adoption and health
• Support your colleagues and cross functional teammates in the development of best practices

Требования

• Min of 5+ years in a Customer Success or Account Management role in B2B SaaS (Exp in serving a technical audience a plus)
• Strong experience working with a portfolio of accounts that included large Enterprise
• Excellent in driving discovery to understand your customers key pain points, objectives and priorities
• Demonstrate expert level in communicating complex concepts and aligning them to the pains and objectives of your customers
• Experienced in shifting your message effectively to align with the expectations of the audience
• You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken Japanese, Fluent in written English and at least high conversational level in spoken EnglishFluent in written and spoken English and X
• Datadog values people from all walks of life
• We understand not everyone will meet all the above qualifications on day one
• That's okay
• As a Senior Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers
• At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table
• With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Условия

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog
• We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

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