Senior Key Account Manager

Навыки

• Самостоятельность
• Customer Success
• Работа с ключевыми клиентами
• Переговоры
• Ответственность за результат
• P&L и бюджет
• Юнит-экономика

О компании и продукте

• At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
• Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
• Our Account Management teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.
• We are looking for a Senior Key Account Manager based in Baku, Azerbaijan.

Задачи

• As an Enterprise Account Manager, you’ll be the primary point of contact for Azerbaijan’s largest enterprise accounts
• You’ll work across multiple layers of each organisation – from central decision-makers to regional managers and local venues – with a focus on long-term growth and operational excellence
• You’ll plan and execute advanced promotional campaigns, lead commercial negotiations, and use data to optimize every aspect of partner performance
• In addition to managing your portfolio, you’ll collaborate with internal teams to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps
• You will think 'outside the box' to identify and execute unconventional opportunities that drive sustainable impact, even when they fall outside standard playbooks
• Day-to-day in this role you’ll
• Own the most commercially significant portfolio of restaurant enterprise (Tier1) accounts
• Design and execute multi-quarter growth roadmaps for your portfolio, moving beyond reactive fixes to achieve long-term strategic scaling
• Lead commercial negotiations in collaboration with senior internal and external stakeholders
• Orchestrate complex, multi-solution plans where the full suite of Wolt products (Wolt+, Ads, Drive, Storefront) works in synergy to achieve specific partner KPIs
• Deep dive into complex data sets to uncover hidden patterns, root causes, and growth opportunities that inform every proposal and experiment
• Collaborate cross-functionally with teams like Marketing, Operations, Analytics, and Product to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps
• Work with colleagues across other countries and HQ teams to ensure a unified approach and execution for accounts that are present in multiple markets
• Tailor your approach to different organisational layers, from headquarters to local venues
• Our humble expectations
• We’re looking for someone who combines commercial sharpness and strong interpersonal skills – and who’s motivated by solving complex challenges
• Experience - You likely have 4+ years in account management, customer success, or commercial roles with enterprise exposure
• Analytical Rigor - A data-savvy mindset with the ability to translate complex data challenges into clear, actionable business insights for senior-level stakeholders
• AI experience - You are not afraid of incorporating AI tools into your day-to-day work and more complex analysis to both optimise your workload and gain unique insights
• Interpersonal and presentation skills - You excel at presenting with clarity and confidence, and you build trusted, long-lasting relationships with senior stakeholders
• Ownership mindset & Persistence - You take full responsibility for your portfolio, push projects forward without being asked, and proactively solve problems when roadblocks appear
• You don’t give up easily and can follow through with multi-month solutions
• Languages - You’re fluent in Azerbaijani, English and Russian

Требования

• Commercial Sharpness - Strong understanding of P&L drivers and unit economics, with a proven ability to lead high-stakes negotiations that result in win-win growth

Условия

• An opportunity to work in a fast-growing tech company with a startup mindset
• The chance to make a significant impact on the growth and success of our restaurant partners
• A supportive and inclusive team culture that values innovation and continuous improvement
• Opportunities for personal and professional development within a global organization
• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people
• We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

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