Senior Manager, Solutions Engineering Pre-Sales, Northern Europe

Навыки

• Bash / shell
• BGP / OSPF
• Customer Success
• DNS / DHCP
• JavaScript
• Лидерство
• Python

О компании и продукте

• At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
• At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Задачи

• You are the team leader, enabler, point of reference and coach
• You will work closely with our prospects and customers by shadowing and improving your team’s technical expertise
• You will take care of new team members and you will ensure work loads are equally distributed within the team
• You are personable and can provide constructive feedback when necessary
• You will help escalate and identify issues quickly and efficiently and you will work with the other team leads and the regional lead to ensure proper regional coordination
• The Solution Engineering Manager has a player/coach mindset and the ability/willingness to step into the field when needed, and lead by example
• In addition, you will be expected to partner closely with peer sales leaders and drive to revenue targets
• To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support
• Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs
• On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture

Требования

• Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching
• 15+ years of pre-sales / SE experience in a reputable IT company
• Strong understanding of the Northern European (Benelux / Nordics) market, proven track record of business engagements with customers in that market
• Proven track record of business growth and talent acquisition (team building)
• Understanding of customers buying decision process and how to influence it, and the ability to make intelligent business decisions to drive to revenue targets
• Demonstrated experience with a scripting or programming language (e.g. Python, JavaScript, Bash, Go) and a desire to expand those skills

Будет плюсом

• Our Solutions Engineers and Managers come from a wide range of backgrounds: engineering, software development, finance, product management, customer support & project delivery
• We're serious about building a diverse team
• When hiring we look for diversity of experience combined with genuine curiosity for our technology
• You are naturally curious, and an avid builder who is not afraid to get your hands dirty
• The Solution Engineering Manager role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Solutions Engineer
• Your capabilities may include a mix of the following
• 5+ years of experience as a frontline or second level SE manager role
• Demonstrable experience in coaching, leadership skills and team management
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
• Expertise in internet technologies: OSI Model layers 1-7, BGP, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts
• It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends
• BSc/MSc or equivalent degree in a technology related field
• MBA is a plus
• Industry and technology certifications
• Exposure to emerging technical landscape trends, such as Zero Trust and Serverless computing
• Experience in Cloud project deployments
• Speaking one other European language in addition to fluent English

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