Senior Product Manager, Onboarding

Навыки

• Коммуникация
• Клиентоориентированность
• HR-процессы
• Маркетинговая стратегия
• Ответственность за результат
• Salesforce
• SOLID и паттерны

О компании и продукте

• Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
• Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
• We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

Задачи

• As the Senior Product Manager, Onboarding, you will own and optimise the critical first interactions that our users have with our products
• You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC & KYB initiatives to minimise risk of fraudulent users and bad actors on the platform
• This role is based in Sydney
• Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
• Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
• Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
• Strike the right balance between a frictionless onboarding process and robust KYC & KYB controls to mitigate risk to Airwallex and our customers

Требования

• We're looking for people who meet the minimum qualifications for this role
• The preferred qualifications are great to have, but are not mandatory
• 5 to 10 years of overall professional experience
• Experience in product management, go-to-market propositions, product design, product planning and development
• Experience taking products from ideation to delivery, ideally at global scale
• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Bachelor’s degree or higher with exemplary academic achievements

Будет плюсом

• Solid understanding of Onboarding, UX/UI, KYC & KYB and/or Risk
• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial product industry
• APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process
• All official communication will come from an @airwallex.com http://airwallex.com email address
• Airwallex does not accept unsolicited resumes from search firms/recruiters
• Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s)
• Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary

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