Senior Solution Architect - Genesys

Навыки

• Agile
• Лидерство
• Naumen / ServiceNow / OTRS
• Роадмап
• Salesforce
• Service Desk

О компании и продукте

• In this position, you will lead the architectural vision for complex, large-scale products that serve both our Pharmaceuticals and Diagnostics divisions.
• Architectural Leadership: You will design standards-based solutions that balance product requirements with Roche’s Enterprise standards. You’ll be the "guardian" of the roadmap, managing technical debt and ensuring our landscape remains agile.
• Innovation & AI: You’ll drive the adoption of AI transformative use cases within our CCaaS (Contact Center as a Service) environment, evaluating new technologies and conducting vendor assessments to keep us at the forefront of the industry.
• Strategic Collaboration: You will work side-by-side with other architects and product teams, providing technical oversight and ensuring our data models, ontologies, and integration pathways are world-class.

Задачи

• You will lead others to solve complex problems, maintain the vision and roadmap for multiple solutions, provide technical oversight to product teams, and evaluate new technologies to continuously improve existing solutions and manage technical debt
• Description of the area
• The Customer Interaction Platform and Services team is part of the Enterprise Platforms group
• We provide Contact Center and Telephony services to all Roche divisions globally, including Pharmaceuticals and Diagnostics
• Our team supports critical communication channels for both internal staff (such as Service Desk and other internal services) and external customers (including Patients, HCPs, and other partners)

Требования

• our Profile
• You are someone who thrives in complex, global environments
• You are a natural problem-solver who uses analytical depth to find innovative paths forward
• You are passionate about people, technology, and change
• Your technical toolkit should include
• Extensive Experience: Proven track record as a Solution Architect in complex, multi-product environments
• CCaaS Expertise: Deep, hands-on experience with cloud-based telephony products, specifically Genesys Cloud (CCaaS) . You understand End-to-End voice topologies
• Tech Savvy: Expert knowledge in Cloud Foundation, Security & Compliance, and a strong passion for AI & Conversational Technologies
• Architectural Craft: Proficiency in creating Data Models, Taxonomies, and Integration patterns, as well as managing Architecture Decision Records (ADRs)
• Communication: Exceptional English skills (bilingual environment) and the ability to influence stakeholders at all levels
• At Roche you can show up as yourself, embraced for the unique qualities you bring
• Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally

Условия

• A Purpose-Driven Culture: Join a team that is genuinely passionate about improving healthcare
• Global Exposure: Work with diverse teams across all regions and divisions of Roche
• Growth & Innovation: Be at the center of our digital transformation, with access to the latest tools in AI and Cloud technology
• Flexibility & Structure: A professional environment that values both your expertise and your work-life balance
• This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come
• Join Roche, where every voice matters
• The Position
• The Senior Solution Architect focuses on designing business-driven, standards-based, and future-ready solutions within a complex, multiple solution, or product context
• In this role, you will design solutions that meet product requirements, business priorities, and enterprise standards while managing non-functional requirements (NFR) and fitness functions

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