Senior Solution Engineer (ITOM/CMDB)

Навыки

• AWS
• Azure
• Bash / shell
• Google Cloud
• Grafana
• ITIL / ITSM
• JavaScript

О компании и продукте

• Devoteam is an AI-driven tech consulting firm specializing in cloud platforms, cybersecurity, data solutions, and sustainability
• with over 850 expert consultants in 18 countries, we help you optimise operations, elevate employee experiences, and reimagine customer engagement through innovative digital workflows

Задачи

• As a Senior Solution Engineer specialized in ITOM/CMDB, you will act as a trusted advisor for our clients, helping them move from fragmented IT operations to a mature, unified IT Operations Management strategy
• you will design robust Configuration Management Database architectures, lead the delivery of Discovery, Service Mapping, and Event Management solutions, and bridge the gap between infrastructure teams and business stakeholders

Требования

• Broad Infrastructure Knowledge : robust hands-on IT Infrastructure or Cloud ecosystems, including Windows/Linux servers, networking/security topologies, middleware, or AWS/Azure environments
• Monitoring & Observability : exposure to enterprise monitoring systems such as Dynatrace, AppDynamics, Zabbix, Nagios, SolarWinds, SCOM, Prometheus, or Grafana
• Configuration Management Fundamentals : strong conceptual and practical understanding of CMDB environments, asset lifecycle management, and infrastructure dependency mapping
• Data Gathering & Inventory Automation : experience utilizing automated discovery tools (e.g., ServiceNow, BMC, Cherwell), inventory scanners (e.g., Solarwinds), integrations (e.g., Intune, SCCM), or scripting methods to map network endpoints and infrastructure
• ITIL Framework Expertise : a solid understanding of IT Service Management (ITSM) and ITIL frameworks, specifically around configuration, incident, and event management
• Fluency in both French and English is mandatory
• Softskills: Advisory Mindset | High Technical Curiosity | Pragmatic Problem Solving | Consultative Communication | Influence & Relationship Building
• With nearly 30 years of tech-native expertise, we guide businesses through sustainable digital transformations to deliver tangible value
• Present in over 25 countries across Europe, the Middle East, and Africa, and powered by over 11,500 collaborators, Devoteam is committed to leveraging technology to serve people
• This commitment is strengthened by our strategic partnerships with leading cloud platforms like AWS, Google Cloud, Microsoft Azure, and ServiceNow
• Devoteam, the #1 EMEA ServiceNow partner, delivers exceptional business transformation powered by ServiceNow's AI platform
• as a ServiceNow Elite partner and the 2025 Partner of the Year, we have the expertise to maximise your ServiceNow investment
• If you don't yet have hands-on ITOM/CMDB experience, don't worry, we will provide comprehensive ServiceNow training and mentoring to set you up for success
• what matters most is your infrastructure expertise and your genuine appetite for a client-facing, consultative role
• Your key responsibilities
• Strategic Client Advisory: act as a trusted advisor to clients, guiding them through the transition from fragmented IT operations to a mature, unified ITOM strategy
• CMDB & CSDM Design : architect and design Configuration Management Database (CMDB) strategies and Common Service Data Models (CSDM) tailored to clients' complex business services
• ITOM Solution Delivery : lead the implementation, configuration, and tuning of Discovery, Service Mapping, and Event Management solutions, with comprehensive ServiceNow training provided
• Infrastructure Integration : collaborate with client network, cloud, and security teams to ingest data from legacy monitoring systems into a centralized operational view
• Process Optimization : analyze existing ITIL processes and operational workflows to automate visibility, dependency mapping, and root-cause analysis for clients

Будет плюсом

• Legacy CMDB Platforms : previous administration or implementation experience with other configuration platforms such as BMC Atrium, GLPI, or Device42
• ServiceNow Exposure : baseline familiarity with the ServiceNow platform as an end-user, fulfiller, or basic administrator, though deep ITOM experience is not required
• Scripting Capabilities : practical knowledge of JavaScript, PowerShell, Python, or Bash to facilitate custom integrations and automation patterns
• Cloud or ITIL Certifications : formal credentials in cloud architecture (AWS/Azure) or ITIL v3/v4 foundations
• Life at Devoteam ✨
• Join a community where technology meets humanity
• we believe that a job should be more than just a to-do list, it should be a place where you grow, connect, and make an impact
• with us, you will find
• 🚀 A playground for innovation : you will work with the latest tech and ServiceNow's AI platform to build future-proof solutions
• this is your chance to stay ahead of the curve
• 🤝 A culture of connection : we are 140+ tech enthusiasts from 27+ countries and 900+ from Benelux
• we don't just work together, we celebrate diversity and win together
• 📈 Continuous growth : between our Training Center, certifications, and mentoring, we take your development seriously
• your ambition sets the pace
• 🌱 Meaningful impact : through the Devoteam Foundation, your skills can serve social causes and sustainability initiatives
• Who thrives here? 💡
• We are looking for problem-solvers who turn challenges into elegant solutions and curious minds who never stop learning
• if you love combining deep technical work with human interaction, you will fit right in
• Devoteam stands for equal opportunities
• We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization
• All our positions are open to people with disabilities
• If you do not feel fully confident that you meet the requirements above, please don't worry
• Just apply
• Together we'll discover what you can bring to the table, in which role you would fit best and how you could potentially grow at Devoteam

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