Service Delivery Manager - Senior

Навыки

• ISO 27001 / PCI DSS
• Управление релизами
• SAP
• SLA
• SRE-практики

О компании и продукте

• The Service Delivery Manger (SDM) is a member of a Digital and Fraud division.
• SDM is the first Point of Contact for Local and Global Product Lines for all topics related to delivery of the services within her/his perimeter.

Задачи

• Service design
• Analyze demand, specify requirements with architect services support (ARB), cost deployment and RUN part of the service (global and local)
• Establish operating agreements, processes and service levels with Business
• Service Deployment & Delivery
• Monitor & Control service production implementation (investments, planning, process, configuration, tests,…)
• Understand business at functional and technical flows level to provide guidance to technical teams
• Assess together with Ops team impact on SLA/OLA and define common improvement plan
• Ensure that the Change and Release management processes are respected
• Ensure the production readiness before any delivery in production
• The called Promote to production for any new IT item, or new software component is under the SDM responsibility
• In case of incidents, manage operational teams to restore service, fix short term issues and manage mid-term problem resolution
• Manage the interface with internal customers on operational level
• Control production services costs using the enterprise service costing model
• Service Management Planning
• Manage capacity planning in regard of the business trends
• Work with the Business to identify new Service needs and opportunities or major structural changes on existing Services
• Who are we looking for
• Capacity and will to work with and learn from the other members of the team
• Ability to collaborate with multidisciplinary teams at an international scale. Open to cultural differences
• Customer focus, good planning and organizing skills
• Ability to act with customer orientation and be attentive and responsive to customer concerns, based on an operational interconnection
• High Initiative, decisiveness, customer orientation goal-oriented and assertive behavior
• Good and widespread technical background (Network, System Engineer, Database Administrator) is an asset
• Knowledge about payment services would be appreciated

Требования

• They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms
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• Provider
• Description
• SAP as service provider
• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• Confirm My Choices
• Black Text with White Borders
• Graduate degree in informatics or in a cognate discipline or comparable proficiency

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