ServiceNow Architect

Навыки

• Agile
• AWS
• Коммуникация
• Google Cloud
• ITIL / ITSM
• Лидерство
• Naumen / ServiceNow / OTRS

О компании и продукте

• Devoteam is a leading consulting firm focused on digital transformation. We help our clients leverage technology to achieve their business goals.
• Our longstanding partnerships with leaders like AWS, Google Cloud, Microsoft, and ServiceNow amplify our capabilities, allowing us to deliver top-tier expertise and award-winning services. We complement these partnerships with in-depth Cyber, Data & AI, Software development and multi cloud expertise.
• For 30 years, we have always been guiding our customers on the next tech wave . Devoteam has guided organizations through the Internet and cloud. The next revolution? AI.
• With 11,000 tech natives working in 25+ countries, we bring you highly skilled IT experts across Europe

Задачи

• Establish a comprehensive technical architecture and implementation strategy that lays the groundwork for long-term success across the entire enterprise
• Promote standardization and implement best practices in platform management, so you can prioritize value delivery and concentrate on delivering tangible goals
• Build technical governance to ensure optimal platform performance and mitigate long-term technical risks
• Facilitate swift upgrades to incorporate new features and innovations that generate new value
• Institute a dedicated platform team with a primary focus on delivering value and fostering innovation
• Identify potential sales opportunities and take the lead in pursuing clients to generate new business
• Take a leadership role and make valuable contributions to significant sales opportunities by creating a statement of work (SOW) that outlines the scope of the solution, estimates the associated costs and staffing efforts, and establishes the project timeline
• Develop a trusted relationship with executives of the client organization
• Behavioural Competencies
• Exhibited interpersonal skills, customer-oriented mindset, and adeptness in handling cultural diversity
• It is essential to showcase sound judgement and a practical mindset when delivering a solution, ensuring that architecture activities align with the company's requirements, business constraints, and technological realities in an optimized manner
• Technical Experience
• A strong background of ServiceNow knowledge
• Experience in the design and implementation of ServiceNow security architecture
• Certified System Administrator Certification (CSA)
• Certified Application Developer (CAD)
• ITSM Certified Implementation Specialist (CIS-ITSM)
• Two other ServiceNow disciplines (CIS in CSM, HR, SecOps, ITOM etc.)
• ITIL v3 or 4 Foundation
• Involvement in environment and platform health support (performance, manageability, usability, scalability, upgradability, and security)
• A solid understanding in addressing and rectifying configurations that do not adhere to ServiceNow's best practices
• Built a technical governance processes
• Contributed to the development of standards and practices for effectively managing the ServiceNow architecture model
• Design of a platform operating model

Требования

• A proficient listener who values diverse perspectives and takes responsibility for providing necessary input, while showcasing excellent communication skills across written, interpersonal, and presentation domains

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