SMB Account Manager - Wolt Benefits

Навыки

• Самостоятельность
• B2B-продажи
• Решения на данных
• HR-процессы
• Ответственность за результат
• Retention и отток

О компании и продукте

• At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
• Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
• As our B2B division continues to expand, we are looking for an SMB Account Manager to join us and focus on Wolt Benefits - a fast-growing solution operating alongside our existing Wolt for Work service.
• Wolt Benefits is currently in a strong growth phase and gaining significant traction in the market. It enables companies to provide structured and flexible meal budgets for their employees, allowing teams to order on Wolt while giving employers full control over budgets, policies, and reporting. The solution is designed to modernize employee meal programs, simplify administration, and enhance the overall employee experience.

Задачи

• As an SMB Account Manager, you’ll be joining the growing Wolt Benefits team
• As part of this team, you’ll play a crucial role in scaling a solution that is redefining how we serve our SMB & corporate partners
• This role focuses on managing a portfolio of SMB clients, from onboarding to long-term support, while driving excellent service and business growth
• Day-to-day in this role you’ll
• Manage a portfolio of SMB clients - building strong relationships at senior levels and ensuring mutual success
• Lead and manage company launches end-to-end – including planning and executing launch events, delivering employee and manager training sessions, and providing close guidance throughout the implementation process
• Own the full client lifecycle - from identifying opportunities and pitching solutions, to providing long-term strategic support
• Collaborate cross-functionally with Product, Marketing, Support, and Operations to tailor solutions to client needs and ensure delivery excellence
• Analyze account performance and market trends to identify areas for optimization and growth
• Represent Wolt at industry events and client meetings, positioning us as a partner of choice in the B2B space
• Drive initiatives to improve client satisfaction, retention, and revenue growth – working closely with our internal Support and Operations teams to ensure a smooth, high-quality client experience at every touchpoint
• Our humble expectations
• Demonstrates strong commercial acumen and an understanding of business dynamics, especially in B2B or partnership settings
• Brings strong relationship-building skills, with the ability to influence senior stakeholders internally and externally
• Is data-driven and skilled at transforming insights into actionable business decisions
• Is an independent self-starter, able to prioritize, make decisions, and drive initiatives with ownership and accountability
• Thrives in a dynamic, fast-paced environment, and enjoys building things from the ground up
• Is fluent in both Hebrew and English (spoken and written)

Требования

• Background in account management, business development, or partnerships with B2B partners – 2-4 years

Условия

• At Wolt, we’re all about ownership, impact, and kindness
• You’ll work with a collaborative and motivated team that values getting things done while treating each other well
• This role offers a unique opportunity to grow a B2B service within a successful tech company, work with great local and international colleagues, and directly influence client success
• If this sounds like a role for you, we’d love to hear from you!
• Once you apply, our Talent Acquisition Partner will review your application
• If there's a match, you'll be invited to a short intro call, followed by interviews with the hiring team

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