SMB Solutions Engineer, Client Management

Навыки

• Коммуникация

О компании и продукте

• Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
• We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
• Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Задачи

• Own the technical side of the ACM sales cycle: demos, workflow configuration, and solution design for agency and professional services buyers
• Build vertical-specific demo environments for primary verticals—Advertising & Marketing, Media, Digital Services, Design & Creative, and PR—that let AEs compress time-to-proof on every call
• Translate customer pain into specific product configurations
• show a Head of Delivery exactly how the Notice/Recommend/Approve loop works for their brief intake process, not a generic walkthrough
• Drive AI Teammate activation post-close
• your job doesn't end at the signature—you make sure the portal has real client activity and AIT consumption is running before you hand off
• Partner with AEs on multi-stakeholder deals where the technical design or workflow architecture determines whether the deal closes
• Gather customer feedback and feed it directly to the product team
• you're one of the first people in the field with this product and what you hear matters
• Build scaled assets—demo environments, click-throughs, configuration guides—that enable the broader team to carry the technical story without SE support on every deal

Требования

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Minimum 2+ years of professional experience, with a strong preference for experience in Solutions, Consulting, or similar customer-facing technical roles
• Deep understanding of AI LLMs and GPTs, and the ability to articulate their business applications
• Familiarity with work management solutions and their core enterprise value propositions
• Proven ability to effectively influence senior-level operations decision-makers
• Proficiency in developing product demonstrations, including designing and presenting from decks, briefs, and whiteboards
• Strong communication skills to explain complex technical concepts to diverse audiences
• Adaptable to working in fast-paced environments with changing priorities
• At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission

Условия

• Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission
• We believe that compensation should be reflective of the value you create relative to the market value of your role
• To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit
• For this role, the estimated On-Target Earnings (OTE) range is between $150,000 - $158,000
• The actual compensation package will vary based on various factors, including market and individual qualifications objectively assessed during the interview process
• The listed range above is a guideline, and the compensation range for this role may be modified
• In addition to base compensation, your package may include additional components such as equity and benefits
• If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role
• We strive to provide equitable and competitive benefits packages that support our employees worldwide and include
• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences
• These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations
• Most Asanas have the option to work from home on Wednesdays
• Working from home on Fridays depends on the type of work you do and the teams with which you partner
• If you're interviewing for this role, your recruiter will share more about the in-office requirements

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