Solutions Engineer — Enterprise Partners

Навыки

• API (интеграции)
• Customer Success
• Роадмап
• Маршрутизация и NAT

О компании и продукте

• Xsolla is a global video game commerce company. We give game developers and publishers the payment, storefront, and monetization infrastructure they need to sell their games and in-game content worldwide — through products like Pay Station, Shop Builder, Site Builder, Login, and the Publisher Account. Our partners range from indie studios to the largest publishers in the industry, and when their stores go live, the experience has to work flawlessly.
• The Solutions Engineering team sits at the intersection of those partners and our engineering organization. We own the technical relationship after the sale: keeping integrations healthy, resolving issues fast, and making sure launches go off without a hitch.
• For more information, visit xsolla.com.

Задачи

• The background check is relevant to this position because of the following role responsibilities
• Accessing confidential company data
• Ensuring compliance with regulatory requirements
• Rights Under the Fair Chance Act
• Applicants are encouraged to inquire about their rights under the Fair Chance Act
• If you have questions regarding our hiring practices, please contact careers@xsolla.com
• By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities
• We process your data in accordance with the Xsolla Privacy Notice for Job Applicants
• Please direct any inquiries regarding your data privacy to careers@xsolla.com

Требования

• As a Solutions Engineer, you are the technical point of contact for our strategic enterprise partners
• You'll be the person a partner trusts to answer a hard API question on a live call, the person who diagnoses why a payment token request is returning an empty-cart error, and the person who makes sure a major launch is technically ready before the traffic hits
• This is a hands-on, partner-facing engineering role
• You'll spend your time troubleshooting real integration problems, reproducing and routing defects, and protecting our development teams from being pulled off their roadmaps for questions you can answer or resolve yourself
• You'll work closely with Customer Success, Tech Leads, Directors of Engineering, Product Owners, and QA — and you'll be the connective tissue that keeps all of them in sync on behalf of the partner

Условия

• We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive
• This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee
• By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally
• Together, we're not just building a business
• we're cultivating a community that values creativity, collaboration, and the transformative power of play

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