Solutions Engineer, Privy

Навыки

• CJM / JTBD
• Ответственность за результат
• Ruby on Rails

О компании и продукте

• Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
• Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.
• At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond.
• They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence.

Задачи

• Own the technical relationship for Privy’s most important customers end-to-end
• Lead technical discovery, implementation planning, and launch coordination
• Drive integrations to successful completion
• Unblock customer issues quickly and with urgency
• Coordinate technical follow-through across internal and external stakeholders
• Partner closely with Account Management on customer health and escalations
• Work with FDE when a problem requires bespoke technical work or product development
• Route long-tail issues to Support Engineering and keep ownership clear
• Surface recurring customer pain points and product feedback to the broader team

Требования

• 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
• Strong technical judgment and comfort in complex customer environments
• Excellent communication and follow-through
• Strong ownership and a bias toward action
• High customer empathy and sound prioritization
• Ability to manage ambiguity and keep workstreams moving

Паспорт вакансии

История публикации

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