Solutions Engineering Manager, Iberia & Italy

Навыки

• Customer Success
• DNS / DHCP
• Excel
• HBase / Hive
• Лидерство
• Machine Learning
• 152-ФЗ / персональные данные

О компании и продукте

• At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
• At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Задачи

• Report on individual SE strengths and weaknesses and support performance management to achieve high-standards of success
• Conduct 1:1’s with team members
• Act as a point of escalation for team issues, escalate issues that can’t be solved in the team
• Recruit, interview, and on-board new team members
• Coach team members on delivering AI/ML-focused demos, POCs, and architectural reviews
• Stay current on AI industry developments and translate emerging trends into actionable enablement for the SE team
• Partner with Product and Engineering teams to relay regional AI customer feedback and evangelise new AI capabilities
• Inter-Team Goals
• Cultivate cross SE team/office coordination, keep us all connected as one team
• Facilitate knowledge transfer between SE teams
• Ensure the team learns from the great ideas of single team members
• Ensure mistakes are not repeated within the team
• Develop strong relationships outside of SE organisation to aid in escalation of issues.(product/support/engineering/special projects/marketing/legal/etc)
• Maintain strong communication with Account Executives and Customer Success leads
• Intra-Team Goals
• Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop
• Exemplify and cultivate positive culture traits
• Provide support and confidence to team members
• Cultivate a very open communication environment. Criticism is welcome and appreciated
• Maintain a culture of independence amongst team members while offering advice to team members on how to improve
• Personal Goals
• Operate as a highly performing individual contributor
• Maintain trust and respect from the team
• Ability to handle any call, from any customer

Требования

• Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers
• Proven track record in technical pre-sales domain
• Proven understanding of AI/ML concepts including LLMs
• Proven knowledge of the Iberia & Italy enterprise market

Будет плюсом

• Demonstrable experience in coaching, leadership skills or team management
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
• Ability to articulate Cloudflare's AI product portfolio (Workers AI, AI Gateway, Vectorize, and R2) to technical and executive audiences
• Experience helping enterprise customers design, prototype, or operationalise AI workloads
• Knowledge of EU regulatory frameworks (GDPR, NIS2, DORA, Cyber Resilience Act, AI Act)
• Experience with modern cloud-native or edge-native application architectures, including serverless, object storage, and edge compute platforms
• Compensation
• The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements
• What Makes Cloudflare Special?
• We’re not just a highly ambitious, large-scale technology company
• We’re a highly ambitious, large-scale technology company with a soul
• Fundamental to our mission to help build a better Internet is protecting the free and open Internet
• Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost
• Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration
• Since the project, we've provided services to more than 425 local government election websites in 33 states
• 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver
• This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released

Условия

• For Portugal based hires: Estimated annual salary is between €110,000 - €152,000
• This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan
• The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan
• Equity: This role is eligible to participate in Cloudflare’s equity plan

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