Strategic Account Manager 3

Навыки

• GMV / MRR
• Machine Learning
• Переговоры
• Ответственность за результат
• Retention и отток
• Временные ряды

О компании и продукте

• Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
• From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
• Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
• We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

Задачи

• Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions
• surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence
• builds intervention plans without manager direction
• Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement
• leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls
• Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes
• accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators
• Expansion identification and commercial execution. Drives inbound expansion deals independently
• collaborates with Account Executives per Unit of One model for strategic accounts
• leads with value, not discount-first positioning
• builds commercial plays grounded in customer intelligence
• Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled
• translates technical or operational updates into language the client can act on
• holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing

Требования

• Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions
• understands how clients evaluate and mature their compliance posture over time
• Financial services regulatory environment
• Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors
• Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams
• manages both executive-level strategic relationships and working-level practitioner relationships simultaneously
• Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives
• understands how delivery health directly impacts commercial outcomes
• Escalation management and operational accountability . Owns ticket triage, escalation, and resolution end to end for the full portfolio
• manages complex, multi-workstream escalations with minimal manager involvement
• builds relationships with Product, Engineering, and Support counterparts to accelerate resolution

Условия

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation
• Benefits include fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule

Паспорт вакансии

История публикации

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