Strategic Customer Success Manager

Навыки

• B2B-продажи
• Клиентоориентированность
• Customer Success
• Datadog / New Relic
• HR-процессы
• Miro
• Retention и отток

О компании и продукте

• The ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers.
• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia

Требования

• Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space
• Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
• Light video editing using the Synthesia platform
• Retention and growth of our enterprise clients
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
• THE GOOD STUFF
• In addition to being a part of a great team, working in a fun and innovative environment, we offer
• A competitive salary + stock options in our fast-growing Series E start-up
• Paid parental leave
• 25 days of annual leave + public holidays + paid sick leave
• 100% Medical, Dental & Vision
• 401k Plan
• A generous referral scheme
• Fun culture with regular socials
• A brand new computer + monitor
• Remote USA - Eastern or Pacific standard time preferred

Условия

• Compensation: $170,00+ OTE. The final compensation package will be determined based on your experience, qualifications, and location

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