Team Lead, IT support APAC

Навыки

• Agile
• Коммуникация
• Общение с клиентами
• Анализ данных
• Grafana
• Лидерство
• macOS

О компании и продукте

• We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, IT Support, APAC

Задачи

• Lead & define success
• People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR)
• Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale
• Culture Carrier: Foster a global, inclusive mindset
• Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified
• Deliver results & scale impact
• Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service
• Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows
• Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects
• Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery
• Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy
• Cross-functional collaboration
• Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects
• Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience
• Vendor Relations: Maintain and develop strong relationships with crucial external vendors and partners
• Influence & Alignment: Navigate conflicting priorities and build trusted partnerships across time zones
• This is Adyen
• Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice
• At Adyen, everything we do is engineered for ambition
• For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers
• As Team Lead, IT Support, APAC, you will be based in our Singapore office, stepping into a role to build and lead a best-in-class regional support function
• You will manage a distributed team of five across Singapore and Bengaluru (comprising both dedicated support and hybrid support/engineering roles) to elevate the overall APAC IT support experience

Требования

• Leadership & team building
• Experience: 2-5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment
• Talent Developer: Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship
• Organizational Awareness: You possess strong business acumen and know how to empower your team in their day-to-day stakeholder interactions
• Technical & execution strength
• Core Systems: Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments
• Support & Automation: Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads
• AV & Infrastructure: Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana
• Language & location
• Fluent in English (written and spoken) with excellent, sharp communication skills
• Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across APAC effectively
• Our Diversity, Equity and Inclusion commitments
• Our unique approach is a product of our diverse perspectives
• This diversity of backgrounds and cultures is essential in helping us maintain our momentum
• Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours
• No matter who you are or where you’re from, we welcome you to be your true self at Adyen
• Does this sound like you?
• If so, Adyen encourages you to reconsider and apply
• We look forward to your application!
• What’s next?
• Ensuring a smooth and enjoyable candidate experience is critical for us
• We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
• Learn more about our hiring process here
• Don’t be afraid to let us know if you need more flexibility

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