Team Lead, Technical Writing

Навыки

• Agile
• B2B-продажи
• Big Data
• CI/CD
• Docs as code
• Git
• Лидерство

О компании и продукте

• BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
• We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
• BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
• BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards

Задачи

• Drive AI Process Automation: Pioneer an AI-first culture by identifying, evaluating, and integrating AI tools and LLM workflows into the technical writing lifecycle to automate content creation, updates, and localization
• Lead & Manage: Mentor, hire, and manage a team of technical writers, fostering a collaborative, continuous-learning, and accountability-driven culture
• Strategic Alignment: Work closely with the VP of Product Management, Engineering teams, and Product Operations to ensure documentation roadmaps seamlessly align with product releases
• Quality & Governance: Establish clear standards, AI usage guidelines, and editorial processes to ensure high technical accuracy, readability, and brand consistency
• Metrics & Optimization: Define success metrics for technical content (e.g., ticket deflection, search conversion, completion rates) to continually refine content quality and operational productivity

Требования

• Leadership Experience: 3+ years of experience in technical writing within B2B SaaS or enterprise software, including years directly managing a team of technical writers
• AI-First Mindset: Demonstrated experience applying AI tools, automated content pipelines, or prompt engineering to enhance and accelerate technical documentation processes
• Product & Technical Acumen: Ability to translate complex software architecture, enterprise data structures, and APIs into clear, structured, and user-friendly documentation
• Cross-Functional Leadership: Proven experience collaborating directly with Product Management leadership to prioritize and deliver high-impact documentation projects
• Operational Excellence: Strong track record in defining documentation strategies, establishing style guides, and managing multi-project deliverables in agile environments
• Advantages
• Experience with modern documentation, visualization, and media tools such as Doc360, Napkin, Synthesia, Snagit, and Bump
• Direct domain knowledge in data security, data privacy, compliance, or AI data management platforms
• Hands-on experience with Docs-as-Code methodologies (Git, Markdown, CI/CD integration)
• Experience managing global or distributed technical writing teams in high-growth startup settings

Условия

• Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier
• Equity participation - everyone shares in our success
• Flexible work arrangements - for parents, remote workdays, etc
• Office perks: dog-friendly environment, fully stocked fridge, gym, and exercise classes, weekly Happy Hours, free parking, evening meals
• Knowledge training & career development tracks

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