[HELLOCONNECT] Team Leader, HR Data Management - US

Навыки

• Коммуникация
• Общение с клиентами
• Решения на данных
• HR-процессы
• Лидерство
• MS Office
• Решение задач

О компании и продукте

• At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
• As a Shared Services Team Lead at our organization, your responsibilities are leading and managing the daily operational execution and deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management and offboarding processes. You are responsible for team engagement, and performing efficient and quality deliverables.
• You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.

Задачи

• Service Delivery
• Operational Oversight: Manage the daily execution of talent, onboarding, and employee lifecycle data processes, ensuring all case management and task distributions are handled efficiently
• Service Quality & SLAs: Guarantee high-quality service delivery by monitoring team utilization, workload management, and the consistent achievement of Service Level Agreements (SLAs)
• Subject Matter Expertise: Serve as the primary point of contact for process escalations, providing clarity on complex queries and acting as a technical mentor for the team
• Training & Development: Lead the creation and delivery of training plans for new and existing procedures, while supporting the hiring and competency-building of team members
• Process Standardization: Drive the development and maintenance of Standard Operating Procedures (SOPs) and tools to ensure consistency across the HR function
• Reporting & Analytics: Prepare and evaluate HR performance reports, status updates, and workload metrics to identify areas for continuous improvement and process efficiency
• Leadership/People/Relationship Management
• Team Mentorship & Coaching: Actively motivate and guide team members through daily operations, providing technical direction on complex issues to ensure work accuracy
• Talent Development: Identify growth opportunities within the team and implement structured development plans to enhance overall competency and capability
• Strategic Stakeholder Management: Build and maintain strong professional relationships with HR partners and business stakeholders to align support services with evolving business needs
• Operational Monitoring: Review progress against agreed-upon performance metrics, directing team efforts to ensure high-quality output and operational efficiency
• Culture & Innovation: Lead by example to promote a collaborative environment that prioritizes teamwork, continuous innovation, and superior customer service

Требования

• Leadership & Shared Services Expertise: Requires a Bachelor’s degree and 3+ years of experience leading teams within a global shared services or fast-paced startup environment, specifically managing multicultural stakeholders
• End-to-End Lifecycle Mastery: Deep functional knowledge of Talent Acquisition, Onboarding, and Employee Data Management , with a proven ability to manage complex HR processes across the entire employee lifecycle
• Technical Proficiency: Expert-level command of Workday (or similar ERP/ATS systems) and Microsoft Office, with a strong focus on database functionality and data-driven reporting
• Strategic Problem Solving: Strong capacity for independent decision-making, conflict management, and systematic organization to handle multiple high-priority projects simultaneously
• Communication & Collaboration: Excellent English communication skills used to build cross-geographical relationships and foster a result-oriented culture through effective delegation
• Shift: Flexibility and willingness to cover EST shift (US support), and amenable to work during holidays and weekends

Условия

• Competitive Compensation : Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks : We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities : Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment : Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance : Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
• Are you up for the challenge?
• The first step to your new role starts here
• Send in your application, along with your salary expectations and preferred start date
• Our dedicated team will thoroughly review your details
• We are excited to connect with you soon!
• helloconnect
• hcgreenhouse

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