Technical Account Manager (Tokyo, Japan)

Навыки

• AI-агенты
• API (интеграции)
• Коммуникация
• Customer Success
• HR-процессы
• SOLID и паттерны

О компании и продукте

• Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Задачи

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
• Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
• Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
• Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
• Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
• Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
• Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value
• We’d love to hear from you if you have
• A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
• Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
• Superb communication skills and the ability to confidently engage both technical and non-technical audiences
• A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges
• Professional fluency in both English and Japanese
• While not required, it’s an added plus if you also have
• Familiarity using Figma or other design and developer collaboration tools
• Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards
• Delivered technical workshops, enablement sessions, or advisory services in past roles
• At Figma, one of our values is Grow as you go
• We believe in hiring smart, curious people who are excited to learn and develop their skills
• You may be just the right candidate for this or other roles
• At Figma we celebrate and support our differences
• We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish

Требования

• professional fluency in both English and Japanese is required for success
• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
• A background in frontend development or familiarity with design-to-code workflows

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