Collections Team Lead

Навыки

• Управление командой

Задачи

• Prepares, coordinates and supervises the daily activities of the Desk Collectors
• Assists Desk Collectors or recommends collection techniques for difficult situations
• Provides the necessary coaching to direct reports
• Generates daily, weekly, monthly reports related to performance updates and KPIs
• Escalates the necessary items to management
• Processes reversals when necessary
• Ensures resolution of customer issues raised through the Collection Department
• Attains the set targets
• Adheres to the Central Bank and the Company's policies
• Perform other tasks as assigned by Management to fulfil organizational and regulatory requirements
• Qualification
• With at least, one (1) year of previous Collections Team Leader experience
• Excellent communication and interpersonal skills
• Demonstrates a high level of technical proficiency regarding Client and Company collection systems and processes which measurably exceeds minimal requirements
• High degree of drive and determination to achieve or exceed set goals
• Interested? Send us your CV at talentacquisition@tonikbank.com
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• Modal title

Требования

• Bachelor's degree in finance, accounting or a related field

Паспорт вакансии

История публикации

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Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.