Forward Deployed Engineering Team Lead - Operations

Навыки

• Лидерство
• Управление командой

О компании и продукте

• We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Forward Deployed Engineering Team Lead - Operations. This role focuses on moving beyond isolated pilots and volunteer-led activity, and building a more deliberate approach to re-engineering work through AI, automation, and better operating design. This role will lead that for Ops. It will set the direction for what an AI-native, and highly leveraged operations model should look like, help identify where the biggest opportunities sit, and create the structure that allows domain-owned use cases to turn into real outcomes. Domain leads will remain accountable for the impact delivered in their own areas
• This role exists to bring the thought leadership, technical credibility, outside-in perspective, and driving force needed to help make that happen across the function. Forward Deployed Engineering Team Lead - Operations. Set the AI and innovation direction for Operations, with a clear view of what will create the most meaningful step change in customer experience, productivity, quality, and scalability
• We build scalable solutions that drive meaningful outcomes. Teams are better equipped to work differently as new tools and workflows land

Задачи

• This is Adyen
• Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice
• At Adyen, everything we do is engineered for ambition
• For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers
• Work with the domains to identify and prioritise the use cases that matter most, based on business value, feasibility, and readiness
• Lead the central Ops innovation model, including the structure, ways of working, and foundations needed for domain-led re-engineering to succeed
• Lead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions
• Build credibility for AI across Ops through clear thinking, practical examples, and a strong view of where the real value is and where the risks are
• Stay current on the AI landscape, emerging patterns, and market developments, and translate that into practical implications for how Ops should evolve
• Work with central business enablement and capability teams so that new capabilities landing across the company are connected to Ops needs, and the right upskilling happens as use cases scale
• Represent Operations in central engineering, making sure that Ops priorities are well understood, well framed, and well supported
• Track progress and value delivered, and keep the focus on outcomes rather than activity
• What good looks like
• Ops has a clear and credible point of view on where AI should and should not be applied
• The Domains have better clarity on where to focus and what will drive the biggest outcomes
• High-value use cases move fast from idea to implementation
• The relationship between Ops and central engineering is stronger, with clearer translation between operational needs and technical delivery
• AI adoption in Ops is deliberate, practical, connected to real workflow improvement

Требования

• Strong operational judgement. You understand how real work happens, where friction sits, and what it takes to redesign workflows in practice
• Enough technical depth to have credibility with engineers and technical partners
• You do not need to be the hands-on builder for every solution, but you do need to understand architectures, trade-offs, risks, and what good looks like
• Deep curiosity in AI and adjacent technology
• You naturally keep up with the space, understand where the market is moving, and can separate substance from hype
• The ability to turn ideas into outcomes. You can move from concept to prioritisation to implementation, and you know how to avoid getting stuck in pilot mode
• Strong executive presence
• You can command respect with senior stakeholders, challenge constructively, and represent Operations well in cross-functional discussions
• A practical, creative, solution-oriented mindset
• Long-term thinking. You can look beyond the next pilot or tool and help shape the foundations for where Ops needs to go over time
• Strong cross-functional instincts. You are comfortable working across operations, engineering, data, product, enablement, and capability teams
• Led meaningful transformation in an operations or service environment
• Built or scaled AI, automation, or digital workflow improvements beyond small experiments
• Worked closely with engineering or technical teams and can hold your own in those conversations
• Influenced senior leaders and moved cross-functional agendas forward without relying only on formal authority
• Helped shape operating models, governance, or delivery mechanisms that made change more repeatable
• Worked in an environment where pace, ambiguity, and practical execution all mattered
• Our Diversity, Equity and Inclusion commitments
• Our unique approach is a product of our diverse perspectives
• This diversity of backgrounds and cultures is essential in helping us maintain our momentum
• Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours
• No matter who you are or where you’re from, we welcome you to be your true self at Adyen
• Does this sound like you?
• If so, Adyen encourages you to reconsider and apply
• We look forward to your application!

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