SMB Account Management Team Lead

Навыки

• Самостоятельность
• Customer Success
• Лидерство
• Переговоры
• Ответственность за результат
• Решение задач
• SOLID и паттерны

О компании и продукте

• At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
• Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
• At Wolt, we’re building the platform that helps people discover and get almost anything in their city delivered in minutes. As part of DoorDash, we’re scaling across 30+ countries, serving 55+ million registered users and partnering with more than 200,000 restaurants and retailers globally.
• In Norway, restaurants are one of the most important parts of our business — and our Account Management team is central to how they grow with Wolt. We help partners improve performance, reach more customers, adopt products like Wolt Ads, Promotions, Wolt Drive, Storefront and Wolt+, and build stronger, more profitable businesses.

Задачи

• As Account Management Team Lead, you will be responsible for leading, coaching, and developing a high-performing team of Account Managers while driving commercial impact across a large and strategically important restaurant portfolio
• You will help translate Wolt’s commercial strategy into strong day-to-day execution in the field — making sure the team knows where to focus, how to use data, how to grow partners, and how to deliver consistently across Norway
• Day-to-day in this role you’ll
• Lead, coach, and develop three SMB Account Managers managing restaurant partners across Norway
• Support your team in building robust relationships with partners to understand their needs and identify opportunities for growth
• Drive commercial performance across GOV growth, Wolt Ads, Promotions, Wolt Drive, Storefront, and other strategic priorities
• Support team in commercial negotiations and operational problem-solving
• Build a high performance, high ownership team through clear priorities, regular coaching, performance follow-up, and ongoing collaboration
• Lead by example by demonstrating Wolt values and behaviors, creating a positive work environment that enables the team to grow
• Our humble expectations
• Solid experience from account management, sales, customer success or business development
• Experience leading commercial team members, setting goals, coaching on performance and holding them accountable for results
• Strong analytical skills and commercial acumen — comfortable using dashboards, spreadsheets, and performance data to make decisions
• Excellent relationship builder who collaborates across Marketing, Operations and Support to deliver outcomes
• High ownership, bias for action, and a humble, collaborative leadership style
• Fluent Norwegian and English, both written and spoken

Условия

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people
• Please apply before July 27th. We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

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