Support Team Lead

Навыки

• Самостоятельность
• Общение с клиентами
• KPI
• Лидерство
• Ответственность за результат
• REST API
• Управление командой

О компании и продукте

• At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
• Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
• Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service? Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading!

Задачи

• Providing performance feedback to your teammates and making sure your team meets defined KPIs
• Constantly looking for patterns in incoming requests and translating them into actions and improvements
• Helping develop strategies to improve customer service experience and satisfaction while creating engaged customers
• Managing team talents in a way that the right attitude dominates and an environment is created where the team can develop through encouragement and empowerment
• Leading by example, setting the standards and raising the bar for the services we provide
• You set targets for yourself, for your team and you are willing to also walk the extra mile if the circumstances demand it
• Our humble expectations
• You enjoy leading and growing a team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service
• You’re tech-savvy and enjoy learning and teaching others how to shape the best customer support
• If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then get the conversation going!
• We will review applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 💙

Требования

• You have experience in leading a customer facing team and you are excited to join our Support team!
• You are able to translate data into actions and make the rest of the core team understand how Support is progressing according to the KPI’s
• You have a can-do attitude, it motivates you to improve our customer proposition and you are ready to roll up your sleeves and get to work in a fast-paced environment
• You are fluent in written and spoken Azerbaijani and English (Russian is an advantage)

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