Support Team Lead

Навыки

• Самостоятельность
• Общение с клиентами
• Лидерство
• Ответственность за результат
• Решение задач
• Опросы и NPS
• Управление командой

О компании и продукте

• At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
• Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
• Are you an experienced customer support professional with leadership experience and a passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure?
• We’re looking for a Support Team Lead to join our Support team in Serbia , working fully remotely!

Задачи

• Leading by example: You’ll show what being customer-obsessed really means
• At Wolt, every interaction is more than solving a problem — it’s a chance to make someone’s day
• Diving into data: You’ll analyze trends, find improvement opportunities, and translate insights into concrete actions
• Get ready to flex those spreadsheet muscles!
• Hiring, mentoring, and managing: You’ll bring in amazing people with the right attitude, help them grow through feedback and encouragement, and keep your team motivated and on track with our service goals
• Collaborating across teams: You’ll work closely with other teams and our local markets to make sure everything runs smoothly
• Making things smarter: From using AI tools to simplify reporting and identify automation opportunities, to helping your team adopt new technologies — you’ll help us keep improving the way we work
• Our humble expectations
• Strong analytical skills — you enjoy working with data and turning insights into action
• Fluent in Serbian and English (C1)
• A true people person who loves motivating and empowering others
• Tech-savvy and eager to learn (and teach!) new tools and systems
• A can-do attitude and positive energy — you enjoy a fast-paced, ever-changing environment and aren’t afraid to roll up your sleeves
• Comfortable making decisions and managing performance to keep SLAs and CSAT on target
• We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!

Требования

• Proven leadership experience in customer support or customer experience

Паспорт вакансии

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